M2M Device Management
Remotely register, configure and manage your connected M2M devices at scale.
As IoT deployments increase in scale, it is increasingly essential to track, monitor and manage connected device fleets. To ensure your IoT devices are working properly and securely after deployment, requires secure access to the devices, to monitor health, detect and remotely troubleshoot problems, and manage software and firmware updates.
M2M Device Management services make it easy to manage and control your IoT deployment – regardless of scale. You can also organize your devices, monitor and troubleshoot device functionality, query the state of any IoT device in your fleet, and send firmware updates over-the-air (OTA).
Benefits of using M2M Device Management
Efficient Deployment
- Reduce Deployment costs
- Improve fleet consistency
- Simplify deployment process
Simple Management
- Understand the State of your Fleet of Devices
- Uncover Connectivity Issues
- Provide Data for Advanced Troubleshooting
Ease of Upgrades
- Reduce Ongoing Maintenance Costs
- Keep Devices Current and Secure
- Perform Remote Upgrades
Enhancing Reporting
- Obtain real-time data from configurable dashboards
- Gain insight/troubleshooting on system status with operational reports
- Deep dive into fleet performance with rich historical reporting
TIER 0
TIER 1
TIER 2
Self-Managed
M2M Service Desk for Device Management
SELF-MANAGED
We can support your business/IT department to implement your vendor device management platform to get your team up to speed fast.
Vendor Device Management Platform
*** Currently available for Sierra Wireless and Robustel IoT deployments
TIER 1 – SUPPORT
24/7 access to engineering expertise:
- 1800 phone and email access to expert local Engineers during business hours for:
- Advice on device set-up / configuration
- Training and assistance
- Twice yearly device health report
- Troubleshooting
Additional warranty services:
- hardware support (including RMA)
Vendor Device Management Platform
*** Currently available for Sierra Wireless and Robustel IoT deployments
TIER 2 – MANAGED
Proactive Monitoring and Reporting Service
- Daily device health check by Engineers at M2M Connectivity Service Desk with exception reporting on irregularities
- Monthly device health check report
Advanced Hardware Replacement
- Commitments to carry inventory to allow fast replacement of faulty devices
Consultancy / Network Planning
- Access to 2 hours/year of expert service for investigation of network issues
24/7 access to engineering expertise:
- 1800 phone and email access to expert local Engineers during business hours for:
- Advice on device set-up / configuration
- Training and assistance
- Twice yearly device health report
- Troubleshooting
Additional warranty services:
- hardware support (including RMA)
Vendor Device Management Platform
*** Currently available for Sierra Wireless and Robustel IoT deployments
M2M Service Desk for Sierra Wireless Environments
Built on Sierra Wireless Airlink® Management platform and available in ‘Support’ and ‘Managed’ tiers – the M2M Service Desk ensures that you keep your environment always on, always optimised, always connected.
M2M Service Desk for Robustel Environments
Built on Robustel Cloud Management Platform (RCMS) and available in ‘Support’ and ‘Managed’ tiers – the M2M Service Desk ensures that you keep your environment always on, always optimised, always connected.
Sierra Wireless Airlink Managment Services (ALMS)
The AirLink® Management Service is a secure cloud-based management solution that makes it easy to deploy, monitor and upgrade any number of gateways and routers remotely.
Robustel Cloud Management Service (RCMS)
Designed to work hand-in-hand with RobustOS, RCMS unlocks the true potential of Robustel products giving customers the ultimate range of monitoring, management and control functions.